Privacy Policy

FireGuard ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fire department management software and related services.

We collect information that you provide directly to us, including:

• Account information (name, email, department affiliation)
• Incident reports and related operational data
• Personnel records you choose to store
• Training and certification records
• Equipment and asset information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Generate required compliance reports (NFIRS, NERIS)

Your data belongs to you. Unlike other vendors in this space, we do not claim ownership of your operational data. You can export all of your data at any time, in standard formats, at no charge. If you choose to leave FireGuard, your data leaves with you.

We do not sell your personal information. We may share information only in the following circumstances:

• With your consent or at your direction
• To comply with legal obligations
• With service providers who assist in our operations (under strict confidentiality)

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption at rest and in transit, access controls, and regular security assessments.